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Privacy Policy for Universal Handy Man Services of Arizona LLC

Effective Date: 01/01/2025

Universal Handy Man Services of Arizona LLC (“we,” “our,” or “us”) values your privacy and is committed to protecting your information. This policy explains how we collect, use, and safeguard your information, including SMS messaging practices, when you interact with us online or offline.

By using our services or website, you consent to the terms described below.


1. Information We Collect

We collect the following information to provide and improve our services:

1.1 Personal Information

  • Name, email address, phone number, and other details provided via online forms or scheduling tools like House Call Pro.

1.2 Automatically Collected Data

  • Website activity through tools like Google Analytics and Hotjar.
  • Interactions with our advertising platforms (e.g., Google Ads, Meta Ads/Facebook).


2. How We Use Your Information

We use your information to:

  • Schedule and deliver handyman services.
  • Send newsletters with tips for home maintenance and repairs.
  • Provide project updates, request additional information, and follow up after project completion.
  • Improve website functionality and enhance your experience.


3. SMS Messaging Terms

By providing your mobile number and opting into SMS communications, you agree to receive messages such as:

3.1 Account Notifications

  • Project updates (e.g., completion or milestones).
  • Requests for additional project information (e.g., photos or clarifications).
  • Notifications regarding email communications, such as invoices.

3.2 Customer Care

  • Follow-up service requests with a link to submit post-project assistance needs.
  • Contact information for easy communication.
  • Feedback requests to improve our services.

3.3 Marketing Notifications

  • Confirmation of service quotes with details about your inquiry.
  • Follow-up text confirming a call within 24 hours or providing a link for immediate appointment scheduling.

Message Frequency

  • Messaging frequency will vary depending on interactions and services used.

Message and Data Rates

  • Standard message and data rates may apply. Please contact your mobile service provider for details.

Opt-Out Instructions

  • To stop receiving SMS messages, reply STOP to any message. You will receive a confirmation and no further messages unless you opt in again.

Help and Support


4. Sharing Your Information

We do not sell or share your personal information with third parties for their marketing purposes. We may share data with trusted service providers (e.g., scheduling tools or analytics providers) for business functions only.


5. Your Rights

You may:

  • Access, review, or request deletion of your data (subject to legal obligations).
  • Opt out of SMS messages or newsletters.
  • Contact us for assistance with any data-related concerns.

To exercise these rights, please contact us at [email protected] or 602-898-3899.

 


6. Data Security

We implement measures to protect your data from unauthorized access, alteration, disclosure, or destruction.


7. Policy Applicability

This Privacy Policy applies to all interactions via our website, SMS messaging, and offline services such as phone calls or in-person visits. It does not extend to interactions with residents of California or the European Union.


8. Updates to This Policy

We may update this Privacy Policy and SMS Terms & Conditions from time to time. Changes will be posted on our website with the effective date at the top of the page.


9. Contact Us

For questions or concerns, contact:

Universal Handy Man Services of Arizona LLC

3217 N 127th Dr, AVONDALE, AZ 85392

[email protected]

602-898-3899

Visit https://uhservicesaz.com/privacy-policy/ for the latest version of this policy.

Example Messages

Account Notifications Example

Hi [Customer’s First Name], your project ([specific project, e.g., kitchen renovation]) is complete! Check your email for your invoice or additional details. Questions? Call us at [Insert Phone Number]. To opt out of updates, reply STOP. For help, visit https://uhservicesaz.com/.

Customer Care Example

Hi [Customer’s First Name], we hope you’re enjoying your project results! Request follow-up service here: [Insert Follow-Up Request URL]. Save our contact info: [Insert Contact Card URL]. We’d love your feedback: [Insert Feedback Link URL]. To opt-out, reply STOP. For help, visit https://uhservicesaz.com/.

Marketing Notifications Example

Hi [Customer’s First Name], thanks for requesting a quote for [specific service, e.g., kitchen renovation]. We’ll call you within 24 hours. Prefer to book now? Schedule here: [Insert Booking Link URL]. Questions? Call us at [Insert Phone Number]. To opt-out, reply STOP. For help, visit https://uhservicesaz.com/.